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Steven Dee Chionsini

Data-Driven Strategy Cost-Savings Focused Customer-Centric Approach I am a highly accomplished IT leader with a proven track... | 1531 Brighton Drive, Carrollton, United States

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Steven Dee Chionsini’s Location 1531 Brighton Drive, Carrollton, United States

Steven Dee Chionsini’s Expertise Data-Driven Strategy Cost-Savings Focused Customer-Centric Approach I am a highly accomplished IT leader with a proven track record in driving service desk operations, access management, and desktop engineering to new heights. I pride myself on my ability to develop and support robust IT infrastructure and application frameworks, consistently delivering solutions that drive efficiency and improve customer satisfaction. My career is marked by a deep-seated passion for resolving process inefficiencies through innovative, customer-centric solutions. As a trusted technical advisor, I have a clear vision for implementing cutting-edge technologies that are perfectly aligned with corporate goals. I am recognized for my servant leadership approach, fostering engaged, high-performing teams that share my dedication to service excellence. My expertise includes strategic planning, project management, and service desk management. My commitment to training and development ensures that my teams are well-equipped to provide outstanding customer service and support. Career Highlights: • Service Desk Revitalization: I successfully reduced the abandoned call rate by 6%, cut response time by 17%, and improved overall SLA metrics by 27%. • Security & Automation: I led the deployment of Okta to bolster security and user experience. Additionally, I onboarded InTune, resulting in annual savings of 62,000 in licensing fees and enhanced patching for OS and M365 office products. • Operational Excellence: I managed a hardware refresh project with a budget of 2.1M over three years and transitioned cybersecurity software, achieving an annual cost reduction of 28,000. • Strategic Initiatives: I set up IT Operations, including Service Desks and Desktop Services, leading to a 13% reduction in mobility costs and process improvements that allowed us to reduce headcount by 3, saving 142K annually. • Team Building: I championed the creation of Desktop Engineering and Identity and Access Management Teams, improving the efficiency of customer onboarding and offboarding processes by 18%. • Enterprise Project Management: I orchestrated a system-wide upgrade to Windows 11 22H2 across a network of over 1700 remote work-from-home users within an 8-month timeframe. I am always interested in discussing potential opportunities and innovative ideas with fellow professionals. Let's connect!

Steven Dee Chionsini’s Current Industry

Steven Dee Chionsini’s Prior Industry
Mercy Ships | Whayne Supply | Nuvectra | Data Axle | State Of West Virginia

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Work Experience

Global Director End User Services

— Present

Mercy Ships

It Operations Manager It Infrastructure Transformation Management State-Of-The-Art Solutions

— Thu Jan 01 1970 00:00:00 GMT+0000 (Coordinated Universal Time)

Whayne Supply

Manager, Help Desk And Network Operations Performance Collaboration Project And Team Building

— Present

Nuvectra

Director, It Operations Sla Management Process Improvement Budgeting And Cost Control

— Present

Data Axle

Director, It Operations

— Present

State Of West Virginia

Information Systems Manager, Governor's Office Service Desk Help Desk Design And Implementation

— Present

Skills

Languages

Steven Dee Chionsini Email Addresses

st****@da****.com Work Email

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FAQ About Steven Dee Chionsini

Steven Dee Chionsini is located at
1531 Brighton Drive, Carrollton, United States

Steven Dee Chionsini is a
Data-Driven Strategy Cost-Savings Focused Customer-Centric Approach I am a highly accomplished IT leader with a proven track record in driving service desk operations, access management, and desktop engineering to new heights. I pride myself on my ability to develop and support robust IT infrastructure and application frameworks, consistently delivering solutions that drive efficiency and improve customer satisfaction. My career is marked by a deep-seated passion for resolving process inefficiencies through innovative, customer-centric solutions. As a trusted technical advisor, I have a clear vision for implementing cutting-edge technologies that are perfectly aligned with corporate goals. I am recognized for my servant leadership approach, fostering engaged, high-performing teams that share my dedication to service excellence. My expertise includes strategic planning, project management, and service desk management. My commitment to training and development ensures that my teams are well-equipped to provide outstanding customer service and support. Career Highlights: • Service Desk Revitalization: I successfully reduced the abandoned call rate by 6%, cut response time by 17%, and improved overall SLA metrics by 27%. • Security & Automation: I led the deployment of Okta to bolster security and user experience. Additionally, I onboarded InTune, resulting in annual savings of 62,000 in licensing fees and enhanced patching for OS and M365 office products. • Operational Excellence: I managed a hardware refresh project with a budget of 2.1M over three years and transitioned cybersecurity software, achieving an annual cost reduction of 28,000. • Strategic Initiatives: I set up IT Operations, including Service Desks and Desktop Services, leading to a 13% reduction in mobility costs and process improvements that allowed us to reduce headcount by 3, saving 142K annually. • Team Building: I championed the creation of Desktop Engineering and Identity and Access Management Teams, improving the efficiency of customer onboarding and offboarding processes by 18%. • Enterprise Project Management: I orchestrated a system-wide upgrade to Windows 11 22H2 across a network of over 1700 remote work-from-home users within an 8-month timeframe. I am always interested in discussing potential opportunities and innovative ideas with fellow professionals. Let's connect!

Steven Dee Chionsini currently works in the

Steven Dee Chionsini specializes in
Data-Driven Strategy Cost-Savings Focused Customer-Centric Approach I am a highly accomplished IT leader with a proven track record in driving service desk operations, access management, and desktop engineering to new heights. I pride myself on my ability to develop and support robust IT infrastructure and application frameworks, consistently delivering solutions that drive efficiency and improve customer satisfaction. My career is marked by a deep-seated passion for resolving process inefficiencies through innovative, customer-centric solutions. As a trusted technical advisor, I have a clear vision for implementing cutting-edge technologies that are perfectly aligned with corporate goals. I am recognized for my servant leadership approach, fostering engaged, high-performing teams that share my dedication to service excellence. My expertise includes strategic planning, project management, and service desk management. My commitment to training and development ensures that my teams are well-equipped to provide outstanding customer service and support. Career Highlights: • Service Desk Revitalization: I successfully reduced the abandoned call rate by 6%, cut response time by 17%, and improved overall SLA metrics by 27%. • Security & Automation: I led the deployment of Okta to bolster security and user experience. Additionally, I onboarded InTune, resulting in annual savings of 62,000 in licensing fees and enhanced patching for OS and M365 office products. • Operational Excellence: I managed a hardware refresh project with a budget of 2.1M over three years and transitioned cybersecurity software, achieving an annual cost reduction of 28,000. • Strategic Initiatives: I set up IT Operations, including Service Desks and Desktop Services, leading to a 13% reduction in mobility costs and process improvements that allowed us to reduce headcount by 3, saving 142K annually. • Team Building: I championed the creation of Desktop Engineering and Identity and Access Management Teams, improving the efficiency of customer onboarding and offboarding processes by 18%. • Enterprise Project Management: I orchestrated a system-wide upgrade to Windows 11 22H2 across a network of over 1700 remote work-from-home users within an 8-month timeframe. I am always interested in discussing potential opportunities and innovative ideas with fellow professionals. Let's connect!